Customer Success Executive (UK)

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Remuneration: Negotiable based on experience  

Holidays – 25 days, plus bank holidays. Plus, your birthday off 🎉 

Work Perks – Private healthcare, wellness programme, rewards and discounts + more 

Hours of Work: 9-5 pm Monday to Friday (37.5 hours per week) 

Location: Homeworking position, based in the UK 

Contract Type: Full Time 

Start Date: Immediate 

Today Digital: The Story So Far 

Committed to changing the way people find, consume, and share information about business technology, Today Digital has been innovating since day one. We’re now in our fifth year of trading, and our growth levels are accelerating at an incredible rate.  

There are many things that make our business different, but one of our main differentiators is our digital anatomy. We were born in the virtual world, and we continue to operate in the same flexible environment today.  

Our customers are exciting and innovative tech brands that value what we do. They span the globe from London to Silicon Valley and beyond.  

Our Values Define Us 

We’ve developed a sensational team of dedicated individuals; all committed to helping the business thrive.  

At Today Digital, we’re not about watching the clock or measuring workdays. Our focus is on results. Our employees work hard, but they maintain the freedom to work when, how, and wherever they choose.  

We’re big on developing ideas, creating new plans, and setting goals that help us to move towards a brighter future.  

We’re a fun crowd of people, we’re driven and we self-start. 

Your Days with Today Digital 

Work perks include private healthcare, a full wellness programme, rewards, work from home equipment allowance, and a selection of in-person social events.  

We might be virtual, but we’re not distant. We embrace the latest technology and work styles, which means that we can collaborate constantly and effectively.  

Today Digital is fast-paced and we’re going places. If you’re looking to advance your career, work from anywhere and learn from other talented and motivated people, then we might be a perfect match. 

Recommended Read 👀 – How to Land a Job at Today Digital (PDF)

Are you our new Customer Success Executive?

We are looking for an enthusiastic, service-driven Customer Success Executive who loves working with customers and, in partnership with the wider Today Digital team will coordinate the delivery of our product portfolio across all of our publications.

You will be responsible for providing excellent levels of service, delivering a return on investment throughout the Today Digital customer lifecycle and heavy administrative duties.

These responsibilities include working with team management and members, customers and freelance journalists to ensure all work is completed on time and customers are happy with the service.

Your role is centred around managing the customer journey with general duties including but not limited to:

  • Co-ordinating Tasks – working with internal team members, freelancers and clients to ensure work is delivered on time and customers are kept happy.
  • Administration – keeping our CRMs up to date, scheduling meetings, reports
  • Customer Service – Responding to customer requests promptly and efficiently. Working with our new and existing customers to ensure customer orders and agreements are fulfilled, expectations are met, and customers are fully satisfied.
  • Renewals – you will collaborate closely with team members to support renewals and cross-sell opportunities within the customer base

You will be responsible for…

  • Customers – onboarding new customers, adding/reviewing contracts, scheduling review meetings, requesting information, escalating complaints and cancellations
  • Campaigns and Projects – working with the Today Digital team to manage the delivery of both internal and external campaigns seeing them through from order to completion
  • Events – as the central point of contact for both internal and external events you will work with the wider Today Digital team to plan, deliver and review virtual events hosted on our Tech Summit platform.
  • Sponsored Content – You will take responsibility for owning the planning, delivery and review of Sponsored Content Packages working with the wider team to ensure all deliverables are met within the agreed timeframe
  • CRM – accurately maintain customer, contact and engagement activity records

You will love this role if you…

  • Would thrive in the fast-paced, ever-changing world of a growing media organisation
  • Have 2+ years experience in B2B customer service or account management
  • Have a built-in drive to get things done and can meet deadlines when under pressure
  • Are a great communicator and work well with other people
  • Are highly organised and with strong attention to detail
  • Can solve problems and turn customer issues into solutions
  • Have an ability to grasp a customer’s needs and a drive to meet them
  • Are able to work remotely, from home, unsupervised
  • Are passionate about digital – we work digital and sell digital
  • Are able to work on a flexible basis to meet the needs of the job
  • Have proficient computer skills, particularly across Microsoft Office 365

In return, we will offer…

  • The chance to work with a growing worldwide set of customers
  • Competitive salary based on experience
  • 25 days holiday plus bank holidays + 1 each year capped at 30
  • Agile working culture
  • Collaborative working environment
  • All the tech you need to do the role – Computer, web camera, headset/speaker. All necessary software applications and licences.

You will need….

This is a home working role that requires you to provide some of your own equipment;

  • Reliable Broadband Internet (minimum 10 Mbps download / 2 Mbps Upload)
  • Office desk and chair

A suitable place to work that is noise and distraction-free, warm and comfortable, and has a reliable electricity supply.

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