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Meet Charlie Mitchell: CX Today’s Head of Publication

Get to Know the Head of Publication at CX Today: Charlie

Published: February 27, 2025
Meet Charlie Mitchell CX Today’s Head of Publication

Today Digital

Our team is at the heart of everything we do at Today Digital. We’re excited to introduce Charlie Mitchell, our Head of Publication at CX Today. With years of editorial experience and a passion for storytelling, Charlie plays a vital role in shaping our content and leading the publication to new heights. Let’s get to know him better!

Meet Charlie: Quick-Fire Personality Insights 

Q: Who’s your favourite musician or band?

A: I mostly listen to indie and rock music, but can be found singing Backstreet Boys around the house.

Q: Do you have any talents or interests outside of work?

A: Creative writing has always been a passion. Outside of that, gaming, watching sports, eating… the usual stuff.

Q: What’s your favourite food?

A: Changes every day, but I’d say Indian food. It’s not so common in mainland Europe, and I miss that about the UK.

Q: Where’s your number one vacation destination?

A: Northern Italy, skiing in the mountains with that great Italian food 🦐

Q: Do you have any pets?

A: Not an animal lover. Don’t get the whole cat and dog thing. Why not be different? Get a duck instead.

Q: What’s your favourite movie or TV show?

A: Something familiar like The Office or Parks & Rec, shows that are great at helping me switch off.

Q: Who’s your role model and why?

A: I don’t really believe in role models. Just stay true to yourself and treat people kindly.

Q: Tell us something unusual about yourself!

A: I’m thinking about getting a duck.

Q: If you were a superhero, what would your superpower be?

A: Maybe elasticity. A life without back and neck pain would be great. I’m dreaming big…

Behind the Scenes with Charlie Mitchell

Q: What is your current role at Today Digital, and how long have you been with the company?

A: I’m Head of Publication at CX Today. I’ve been in the role for just two months, but worked here for 3+ years.

Q: Can you describe a typical day at work for you? What are your key responsibilities?

A: It’s mostly writing, which is great. Sprinkle in editing content, client communications, recording videos, sourcing stories, supporting the CX Today team, editorial planning, networking, and that’s a sneak peek.

Q: What goals (professional or personal) have you set for yourself, and how does working at Today Digital help you in achieving them?

A: Ultimately, I have three goals: to keep CX Today growing, ensure I’m delivering for customers, and help my team deliver for customers. Juggling those key business, customer, and employee outcomes is critical.

Q: In which ways do you think you’ve grown or evolved since you began working with us?

A: I’ve become much more open and learned the value of facilitating a climate that welcomes everyone’s honest inputs, where people aren’t shy of expressing themselves. That’s key as we move forward as a publication.

Q: Is there anything else you’d like to tell us?

A: Unfortunately, I’m not a “go wild” kind of guy.

Q: Any personal or professional achievements or exciting things happening in your life?

A: I’ve just bought a new house, which is exciting! On the professional front, I’ve just taken on this new role as Head of Publication, and I’m excited to see CX Today keep on growing!


Charlie Mitchell is an essential part of Today Digital, guiding CX Today towards continued success. His passion for editorial excellence, leadership, and dedication to high-quality content make him a key player in our team!