Account Manager – Techtelligence

We’re looking for a commercially minded, proactive and customer-focused Account Manager to join Today Digital and support the growth of our Techtelligence product.

This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value from a platform. You’ll work closely with our Commercial team to support product demos, help sell Techtelligence to new customers, onboard clients successfully, and manage ongoing relationships to drive usage, satisfaction and renewals.

Techtelligence is designed to help technology vendors better understand their market, audiences, competitors and commercial opportunities. Your role will be to make sure customers understand the value of the platform, use it properly, and see clear reasons to continue and grow their investment.

If you’re confident speaking with customers, comfortable working closely with sales teams, and excited by the idea of helping shape the growth of a B2B technology product, this could be a brilliant opportunity.

What You’ll Be Doing

Sales Support & Product Demos

• Work closely with the Commercial team to support the sales process for Techtelligence.
• Join customer calls and product demos to help explain how the platform works and how it can support customer goals.
• Help tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities.
• Answer customer questions during the sales process and help remove barriers to purchase.
• Support the creation of demo materials, follow-up notes, product examples and customer-facing resources.
• Share feedback with the Commercial team on what prospects are asking for, where they see value, and what objections need to be handled.

Customer Onboarding

• Lead or support the onboarding process for new Techtelligence customers.
• Help customers understand how to access, navigate and use the platform effectively.
• Set clear expectations around what the product can do, how customers should use it, and what success should look like.
• Run onboarding calls, training sessions and platform walkthroughs.
• Create simple customer guides, checklists and support materials to help users get started quickly.
• Make sure new customers are properly set up, confident and ready to use the platform.

Account Management & Customer Success

• Build strong relationships with Techtelligence customers and act as their day-to-day point of contact.
• Understand each customer’s business goals, target market, campaign priorities and commercial objectives.
• Proactively check in with customers to make sure they are using the platform and getting value from it.
• Identify where customers may need extra support, training or guidance.
• Help customers get more from the platform by showing them relevant features, insights and use cases.
• Track customer usage, engagement and satisfaction to spot risks and opportunities early.

Platform Support

• Respond to customer questions, issues and support requests in a timely and helpful way.
• Help troubleshoot basic platform queries and escalate technical issues where needed.
• Work with internal teams to make sure customer issues are understood, prioritised and resolved.
• Keep customers updated when fixes, improvements or product changes are relevant to them.
• Turn repeated customer questions into helpful FAQs, guides and support content.

Renewals & Growth

• Manage the renewal process for Techtelligence customers.
• Keep a clear view of renewal dates, customer health, usage levels and potential risks.
• Work proactively throughout the customer relationship so renewals are earned, not chased at the last minute.
• Prepare renewal conversations by showing customers the value they have received from the platform.
• Identify opportunities to expand customer relationships through additional users, features, services or wider Today Digital solutions.
• Work with the Commercial team on upsell, cross-sell and account growth opportunities.

Customer Insight & Feedback

• Capture feedback from customers about what they like, what they need, and where the platform could improve.
• Share useful customer insight with the Product, Commercial and Marketing teams.
• Help identify common use cases, customer success stories and proof points.
• Support the creation of case studies, testimonials and customer examples.
• Use customer conversations to help shape future product development, positioning and sales messaging.

Reporting & Internal Communication

• Keep clear records of customer activity, onboarding status, usage, risks and renewal opportunities.
• Share updates with the Commercial team on customer health, product feedback and account opportunities.
• Support reporting around customer adoption, retention, renewals and platform engagement.
• Help build simple internal processes that make Techtelligence easier to sell, onboard and support.

What We’re Looking For

• A commercially minded account manager, customer success executive or sales support professional who enjoys working directly with customers.
• Confidence joining customer calls, presenting product information and explaining value clearly.
• Strong relationship-building skills and the ability to manage multiple customer conversations at once.
• A proactive mindset, with the ability to spot risks, solve problems and keep customers engaged.
• Good organisation and attention to detail.
• An interest in technology, B2B media, data, sales intelligence, marketing or SaaS products.
• The ability to work closely with Commercial, Product, Marketing and Customer teams.
• A helpful, positive and professional communication style.
• Experience in account management, customer success, sales, onboarding or product support would be useful.
• Experience with tools such as HubSpot, Monday.com, CRM platforms, analytics tools or customer support systems would be helpful but is not essential.

What You’ll Learn

• How to sell, onboard and manage customers for a growing B2B technology product.
• How to run product demos and explain platform value to different customer types.
• How to support customer adoption, usage and retention.
• How to manage renewals and identify commercial growth opportunities.
• How customer feedback can shape product development, marketing and sales strategy.
• How a media, data and technology business takes a product to market and grows recurring revenue.

Why Join Today Digital?

Today Digital is a growing B2B media and technology business working with some of the world’s leading technology brands. This role gives you the chance to work closely with both our Commercial team and our customers, helping to grow an important product for the business.

You’ll be joining Techtelligence at an exciting stage of its development, with the opportunity to help shape the customer experience, improve onboarding, support product adoption and play a direct role in driving renewals and growth.

If you’re commercially driven, customer-focused and excited by the idea of helping clients get real value from a growing technology platform, we’d love to hear from you.